Privacy policy

Hum kya maloomat lete hain

• Account: aap ka email address aur naam (agar aap dein). Login code hamare email provider ke zariye email par bheje jate hain.
• Mobile number: mistri ke taur par register karte waqt, aur request form par maanga jata hai taake hum aap se rabta kar sakein. Customer account par zaroori nahi.
• Google sign-in (agar aap chunein): Google aap ka naam, email address aur Google account id hamare saath share karta hai. Aap ka Google password ya contacts hamein kabhi nahi milte.
• Mistri / provider registration: shop ya team ka naam, area, map location, timing, hunar, shop ya kaam ki photos, CNIC ki dono sides ki photos, aur aap ki pehchan check karne ke liye registration ke dauran li gayi chehre ki live photos (selfie). Hamari team chehre ko CNIC se khud mila kar dekhti hai.
• Dhoke aur ek hi shakhs ke kai accounts rokne ke liye: aap ka CNIC number, jo hum sirf mehfooz shakal mein us ke aakhri 4 digits ke saath rakhte hain, aur aap ki uploads, phone ya computer aur internet connection ki maloomat. Hamari team accounts mila kar dekh sakti hai ke ek hi shakhs ke kai accounts to nahi.
• Aap ki bheji hui requests: naam, phone, city aur area, aap ko kya chahiye, photos (agar aap dein), aur map location sirf tab jab aap ke device ne theek GPS position di ho.
• Plan ki payments: aap ki upload ki hui receipt ya transaction ki details.
• Invite ke paise (customer): agar mistri ko invite karne ke paise aap ke liye tayyar hon, to unhein bhejne ke liye jo Easypaisa ya JazzCash number aur account ka naam aap dein.
• Reviews aur tasveerein: mistri ke baare mein aap ke stars, likhai aur photos, aap ki profile tasveer, aur mistri ka business logo.
• Use aur safety ka data: ghalat istemal rokne ke liye aap ke IP address ki mehfooz shakal, mistri ki profile par Call/WhatsApp taps ki ginti, aur basic logs.
• Ghalti ki report: agar koi page kharab ho jaye to ek chhota technical note ke kya ghalat hua, kis page par, kis browser mein, aur aap customer ya mistri ke taur par login the ya nahi. Aap ka naam, number ya email kabhi nahi. Sirf ghaltiyan theek karne ke liye.
• Cookies: login session, zubaan, chuni hui city, yeh ke hum aap ki location pehle pooch chuke hain ya nahi, aur ek device cookie jo dhoke aur ek shakhs ke kai accounts rokne mein madad karti hai. Koi advertising cookies nahi.
• Notifications (zaroori nahi): sirf agar aap on karein, hum aap ki requests ya profile ki updates bhejne ke liye aap ke browser ka push address rakhte hain. Aap jab chahein apne account page ya browser se off kar sakte hain.

Hum yeh maloomat kyun use karte hain

• Service chalane ke liye: aap ko login karna, aap ke qareeb mistri dikhana, aur aap ki request hamari team ya mistri tak pohnchana.
• List hone se pehle mistri ko verify karne ke liye, taake customer un par bharosa kar sakein.
• Fraud, spam aur ghalat istemal rokne ke liye, aur site ko mehfooz rakhne ke liye.
• Aap ki request, account ya plan ke baare mein aap se rabta karne ke liye.

Hum aap ki maloomat bechte nahi aur na hi advertising ke liye use karte hain.

Kaun dekh sakta hai

• Har koi: verified mistri ki public profile (shop ka naam, area, photos, hunar, timing). Phone number sirf tab dikhta hai jab mistri ka paid plan chal raha ho.
• Har koi: hamari team ki approval ke baad reviews, review likhne wale ke naam aur profile tasveer ke saath (phone number kabhi nahi).
• Hamari team: service dene ke liye requests, accounts aur payments. CNIC aur chehre ki photos sirf hamari verification team dekhti hai.
• Jis mistri se hum aap ko milate hain: aap ki request ki woh details jo kaam ke liye zaroori hain.
• Qareeb ke mistri: aap ki request ki details aap ke qareeb ke mistri ko jati hain taake woh kaam le sakein. Aap ka phone number sirf us mistri ke saath share hota hai jo accept kare.
• Site chalane wale service providers: hamari hosting company, hamara security provider, aur map providers, jinhein map load hone par aap ka IP address milta hai.
• Support chat: aap ke messages (aur aap ka diya hua naam aur contact) save hote hain taake hum aap ki madad kar sakein, aur sirf hamari team unhein parh sakti hai.
• Shikayat: agar aap kisi mistri ki shikayat karein to use sirf hamari team dekhti hai. Mistri ko nahi bataya jata ke shikayat kis ne ki.
• Authorities: sirf tab jab Pakistani qanoon is ka taqaza kare.

Hum kitni der rakhte hain

• Aap ka account aur mistri profile: jab tak aap delete karne ka na kahein.
• CNIC ki photos: jab tak aap ki mistri profile mojood hai; profile delete hone par delete ho jati hain.
• Chehre ki photos (selfie): aap ki registration par hamari team ka faisla hote hi delete ho jati hain.
• Requests, payments aur Call/WhatsApp ki ginti: 24 mahine tak, phir delete ya be-naam kar di jati hain, siwaye is ke ke kisi jhagre ya qanoon ki wajah se zyada der zaroori ho.
• Invite ke paison ka Easypaisa ya JazzCash number: paise bhejne ya inaam khatam hone ke 30 din baad delete, ya account delete karne par foran.
• Login code aur thori der ke security records: ek din ya us se kam.
• Ghalti ki reports: wohi ghalti aakhri baar hone ke 30 din baad tak, phir delete.
• CNIC number (mehfooz shakal aur aakhri 4 digits), phone ya computer aur uploads ki maloomat: jab tak account mojood hai; account delete hone par delete, siwaye neeche likhi surat ke.
• Ek shakhs ke kai accounts rokne ke liye internet connection ki maloomat: 90 din tak.
• Agar mistri ka account reject ya block hua aur phir delete kiya gaya: us ke CNIC number, phone, email aur photos ki mehfooz shakal, jis se asal wapas nahi ban sakti, 2 saal tak rehti hai, sirf dhoka aur dobara registration rokne ke liye.
• Backups: 14 din, phir un par naya data likh diya jata hai.

Aap ke ikhtiyar

Aap jab chahein apne account page (Privacy aur data) se apne data ki copy download kar sakte hain aur apna account khud delete kar sakte hain. Aap hamein apni maloomat dikhane, theek karne ya delete karne, ya apni mistri profile hatane ka bhi keh sakte hain. Hum se [email protected] ya is site par support chat par rabta karein. Hum 30 din ke andar jawab dete hain. Jahan qanoon ya koi pending complaint is ka taqaza kare, hum payments ya jhagron ka mehdood record rakh sakte hain, aur reject ya block mistri account ki upar batayi gayi mehfooz maloomat bhi.

Location: hum aap ki location sirf tab lete hain jab aap GPS ya location button dabayen, aur aap ka browser pehle aap se ijazat leta hai.

Security

Site har jagah HTTPS use karti hai, CNIC aur chehre ki photos private files hain, aur data tak sirf un logon ki pohnch hai jinhein zaroorat hai. Koi system poori tarah mehfooz nahi hota; agar hamein kisi aise breach ka pata chala jo aap par asar kare, to hum aap ko batayenge.

Bachay

Register karne ke liye mistri ki umar 18 saal ya zyada honi chahiye. Yeh site bachon ke liye nahi; 18 saal se kam umar walon ki request maa baap ya guardian karein.

Tabdeeli aur rabta

Hum yeh policy update kar sakte hain; upar likhi date latest version batati hai, aur ahem tabdeeliyan hum site par batayenge. Is policy par Pakistan ke qanoon lagu hain, jin mein Prevention of Electronic Crimes Act 2016 shamil hai. Sawal: [email protected] ya is site par support chat.